Terms & Conditions — Dear Infotech

Last Updated: 13/08/2024

Welcome to Dear Infotech (“Company”, “We”, “Us”, “Our”).
By accessing or using our website, software, digital platforms, products, or IT services (“Services”), you agree to be legally bound by these Terms & Conditions (“Agreement”).

If you do not agree with these terms, please discontinue use of our services immediately.

1. Services Provided

Dear Infotech specializes in:

Custom Website & Web Application Development
Mobile Application Development
Software & SaaS Solutions
UI/UX Design & Branding
Hosting, Server, Deployment & Maintenance
IT Consultancy & Technical Support
Digital & Automation Solutions

Service scope will be clearly defined in the proposal, invoice, agreement, or email confirmation.

2. Client Obligations

Client agrees to:

Provide complete project requirements
Supply content, access and credentials on time
Approve or respond to updates promptly
Maintain data security & backup if not included in services
Ensure all provided content is legal & copyright-free

Failure to provide required inputs may delay the project schedule.

3. Payment Policy

Payments must be made per agreed milestone schedule
Work may pause if payment is delayed
Final delivery/source code access only after full payment
Government taxes & payment gateway fees apply

Non-Refundable Charges

Domain, Hosting, Server, SSL
Third-party API, software or license fees

4. Intellectual Property Rights

4.1 Ownership Before Full Payment

All source code, design assets, databases, and intellectual property remain the property of Dear Infotech until the project is fully paid.

4.2 Ownership After Full Payment

Upon complete payment, client receives rights to final delivered files excluding:

Frameworks & libraries
Proprietary modules & backend logic
Third-party assets/licenses

We may reuse non-confidential components for other projects.

5. Revisions & Scope

Project includes revisions as per proposal
Extra features or scope changes are billable
Major scope change may require new quotation

6. Project Delivery & Acceptance

Project is considered delivered when:

Final output is shared or deployed
Login credentials/access handed over
Client confirms via email/WhatsApp/chat/system

Post-delivery modifications are chargeable.

7. Support & Maintenance

30-day bug warranty after handover (unless specified)
Support does not include new features or redesign
AMC/SLA support available at extra cost

8. Refund Policy

Refunds follow our Refund Policy Document.
Custom software, digital deliveries, domain/hosting and license products are non-refundable.

9. Confidentiality & Data Security

Both parties agree to protect confidential information.
Client data will not be shared except legal requirement or written consent.

NDA can be signed upon request.

10. Prohibited Use

Client must not use our services for:

Illegal or fraudulent activities
Hacking / Malware / Spam / Phishing
Pornographic, abusive, or harmful material
Reselling unauthorized licenses or code

Violation may result in termination without refund.

11. Limitation of Liability

We are not responsible for:

Loss of business, data, profits or reputation
Third-party service failure (server, API, cloud, payment gateway)
Cyber attacks caused by client-side negligence

Our maximum liability is limited to the service fee paid.

12. Termination

We may suspend or terminate services if:

Client breaches terms
Payments are overdue
Misuse of services is detected

No refunds on violation-based termination.

13. Legal Compliance & Jurisdiction

This agreement is governed by the laws of India.
All disputes shall be settled exclusively in Bilona Khurd, lalsot, Dausa, Rajasthan courts.

14. Contact Information

Dear Infotech

Founder: ASHISH KUMAR MEENA
Email: dearinfotech8955@gmail.com
Phone: +91 8955577795
Address: bilona khurd, lalsot, dausa, Rajasthan, India 303503