Address
Bilona Khurd, lalsot, Dausa, Rajasthan, India 303503
Email
dearinfotech8955@gmail.com
Phone
8955577795
Dear Infotech

Refund Policy — Dear Infotech

Last Updated: 23/09/2024

Dear Infotech (“Company”, “We”, “Our”, “Us”) provides software development, IT services, SaaS platforms, digital solutions, hosting, and maintenance services.

We ensure high-quality delivery and professional engagement. This Refund Policy outlines conditions under which refunds may or may not be issued.

1. Eligibility for Refund

Refund requests will be reviewed and considered only in the following cases:

1.1 Project Not Initiated

  • Service has been purchased but work has not started
    Eligibility: Full refund (payment processing charges may apply)

1.2 Project Initiated, No Deliverables Provided

  • Work has started but no output delivered
    Eligibility: 50% refund

1.3 Incomplete Scope After Delivery Attempts

  • Agreed scope not completed

  • Final attempt to fix has failed
    Eligibility: Partial refund (based on completed work)

1.4 Failure to Deliver by Company

  • If we are unable to deliver the agreed service due to internal reasons
    Eligibility: Full refund (excluding third-party expenses)

Refund Review Time: 7-10 business days
Refund Processing Time: 5-7 business days

2. Non-Refundable Situations

Refund will NOT be granted in the following circumstances:

2.1 Work Delivered / In Progress

  • Work partially or fully delivered

  • Milestones completed and approved

2.2 Client-Driven Changes

  • Client changes requirements mid-project

  • Client requests cancellation without valid reason

2.3 Delay from Client Side

  • Failure to provide content, feedback, server access, approvals, etc.

2.4 Digital & Third-Party Services

Non-refundable items:

  • Domain, Hosting, Server, SSL, Email Services

  • Third-party API or Tool Subscription fees

  • Purchased Software Licenses or Cloud Credits

2.5 Approved Work

  • Design/UI/Prototype/Source code delivered or approved

2.6 Consultation Services

  • Strategy, consulting, or training fees (non-refundable)

3. Project Cancellation Rules

3.1 Written Request

All cancellation requests must be made in writing via email

3.2 Client Responsibility

Refund not applicable for delays caused by the client

3.3 Dispute Resolution

Refund decisions are based on:

  • Contract / Proposal

  • Work progress

  • Evidence of communication & approvals

4. Work Acceptance Criteria

Work shall be deemed accepted when:

  • Client approves delivery via email/portal/chat

  • Project is deployed/live on server

  • Source files / credentials have been delivered

5. Support & Warranty

5.1 Bug-Fix Support

30-Day complimentary bug-fix support for delivered work

5.2 Additional Work

New features, upgrades, changes or enhancements are chargeable

6. Contact & Refund Submissions

To request a refund, contact:

Dear Infotech

Founder: ASHISH KUMAR MEENA 
Email: dearinfotech8955@gmail.com
Phone: +91 8955577795
Location: bilona khurd , lalsot, dausa, Rajasthan, India, 303503

7. Governing Law

This policy is governed by Indian IT & Commercial Laws.
All legal matters shall be dealt under bilona Khurd, lalsot, Dausa, Rajasthan Jurisdiction.